Q Is it possible to know how is my product going on without visiting your company?
A We create Wechat group including our Sales, Coodinators, Designers, Factory Supervisor and our GM for you to easy communicate when your project get started, and you can always check your order's progress with our updating photos and videos everyday in the chat group. We guarantee you will get replied within 24hours for any issues.
Q What is your payment terms?
A T/T 30% deposit, the balance against copy of B/L; L/C at sight is acceptable; Trade Assurance by Alibaba.com is also a safe option of dealing.
Q How about your delivery time?
Generally, it is 25--30days during our off season, and it is 35--60days in peak season. Please call us if urgent for promotion or near deadline, we always have a solution with so many years experience. Sampling lead time: 1day to 7days.
Q How to control the product quality?
We have always placed great emphasis on quality control to ensure that excellent quality level is maintained.All of the inflatable products will be inflated for 24 hours to check if have air leaking problems or not.Before goods delivery out, Our QA or 3rd party QC will also make randomly inspection to guarantee goods defective rate less than 2%. Moreover, the principle we always maintain is "to provide customers with better quality, better price and better service".
Q Can I get a sample?
A We could offer 1 sample free of charge by frieght collect, if need more, we will charge for sample fee and refundable when order confirmed.
Q What is your MOQ?
A Depends on size of products: small items 5000pcs, big products 2000pcs as MOQ. We also accept low quantity by using our stock material.
Q Can you accept OEM and ODM?
A Yes, we have 10 years experience of OEM production, we share very good reputation with many famous customers like 99cents, POOLMASTER, GIFI,HOBBYLOBBY,B&M, RMS, PMS, HUNTERPRICE...etc.
Q How can we get a quotation?
Please kindly send us your detailed product photos with specification or send us a sample directly, we will calculate and quote accordingly in 24 hours.
Q Can you pass all the testing?
Yes, can pass all the testing such as EN71, EN13138, EN25649, REACH(Non phthalates, PAHs), CE, ASTM, CPSIA...etc.
Q What are your main products?
A Our main products are Inflatable Water Floats, Inflatable party decorations, Inflatable toys. Inflatable beach Balls and Promotion Items.
Q What social audits do you have?
A We have BSCI certificate.
Q Are you a manufactory or a trading company?
A We are both manufacturer and trading company. Welcome to visit our factory and showroom anytime!
Q Do you have a catalog or list?
We have thousands of products. And every year many new designs have been developed.
Please kindly advise which kind of product you are interested in. Then we recommend you accordingly.